How can we help?

Read our frequently asked questions to find the answers you need.

How do I place an order with Print Mi?
  1. Order & Pay: Find the products you wish to order. Add them to your cart, and purchase using our secure checkout area.
  2. Upload Artwork: After you have successfully checked out, you can upload artwork or email it to our team. You will also be emailed an order confirmation with a link to upload your artwork.
  3. Receive Order: Your order will be delivered by DPD. You will receive your order, as long as the order was made and artwork approved before 4pm Monday to Friday.
What is Turnaround Times?

The cut off time is 4pm every working day. If your order is made and the artwork is approved before then, it will be dispatched the very next working day for delivery the working day after that.

1 Day Turnaround: Order Monday, and your order shall be dispatched Tuesday, and delivered Wednesday.

2 Day Turnaround: Order Monday, and your order shall be dispatched Wednesday, and delivered Thursday.

Can I order more than one design for an order quantity?

Our prices are per design. If you want to order more than one design, you’ll need to add multiple order quantities to your basket. For example, 2 roller banners each with a different design, you’ll need to order two separate designs. 

When will I receive my order?

For most products, you will receive your order in two working days, provided you upload and approve your artwork online before 4pm Monday to Friday – we will dispatch it the next working day for delivery the working day after that.

If you live in an extended area, this will take an extra working day.

Not all products are available for next day dispatch. Please check the specifications on the product page for a turnaround time.

Can I change my order once artwork has been approved?

Unfortunately, once your artwork has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

What is GSM?

GSM stands for Grams per square metre and is the weight of the paper. GSM is essentially the measure of how thick the paper your product is printed on is – the larger the number, the thicker the paper. For example, 150gsm is a paper, 250gsm is a very thin card and 350gsm is a thicker card similar to a postcard.

How do I send my artwork?

For most products, you can upload and approve your artwork through our website. 

  1. Choose your product and customisation options
  2. Click add to basket
  3. You’ll be prompted to upload and approve your artwork after payment
  4. If you wish to continue shopping, you can upload your artwork later

Some products need to be sent to us via email or WeTransfer. To do this, email your artwork after you’ve placed the order send it to us at artwork@printmi.co.uk along with your order number.

You’ll need to use WeTransfer or Dropbox if your artwork file is over 20MB in size.

Upload Your Artwork
What program should I used to create my artwork?

Popular design programs include the Adobe Creative Suite (Photoshop, InDesign, Illustrator) and Microsoft Office (Word, Publisher, PowerPoint). Just make sure to save your file as a PDF or JPEG before you upload it.

What are Trim, Bleed and Safe Margins?

The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.

The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

Can you check my artwork to make sure it is okay?

Every piece of artwork you send to us gets manually checked by our Artwork team. Our artwork team will make sure your artwork is ready for print. If something’s not quite right, we’ll tell you and we won’t send anything to print until you’re 100% happy with it.

If you’re not happy with your artwork, please email it to artwork@printmi.co.uk and we shall check it for free!

Do you print in RGB or CMYK?

We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, as this could affect your colours).

What if my artwork is too large to email or send?

For files over 20MB, you can send them to us via WeTransfer. To do this, simply go to wetransfer.com after you’ve placed your order, upload your artwork and send it to us at artwork@printmi.co.uk with your order number.

Can I send my Artwork by email?

You can send artwork via email after you’ve made a purchase. Send your artwork along with your order number to us at artwork@printmi.co.uk

Why has my font changed?

Fonts are licensed to each computer so sometimes when you upload a file the font will change because we don’t have that font. To fix this, you’ll need to save the font information with the file by embedding, outlining or saving the file as an image.

What is resolution?

Resolution indicates how clear the artwork will print. Low resolution text or images may look blurry, fuzzy or like they are made up of squares (pixelated). 

Images from the internet and social media are often low resolution so we advise using photographs or stock images instead. We recommend 300dpi for perfect prints or 150dpi for large banners. Our Artwork team can’t increase the resolution.

How much is delivery?

Delivery is free for all UK mainland deliveries.

Can I select a time slot?

Standard delivery times with DPD are between 8am and 8pm and you will receive a one-hour time slot on the day of delivery that’s decided by the courier.

Once your order is dispatched you will receive an email containing tracking details.

Can I request my order be left with a neighbour?

Of course! On the day of delivery, the courier will email you with tracking information along with a one-hour delivery slot. Included on the email is a link for you to give special instructions (such as leave with a neighbour) to the driver.

What if I miss my delivery?

Our courier will make two attempts at delivery – so for example if you miss delivery on Monday, they will try again Tuesday.

If after this point the delivery is still unsuccessful, the order will be returned back to us. We can then send it out again upon payment of another delivery fee.

Alternatively, if you know you will not be available for delivery, you can use the link in the tracking email you receive to request to pick the order up from your local depot or select a different delivery date.

Can I track my order?

Yes! Once your order is dispatched you will receive an email containing tracking details.

Can I collect my order?

Due to the number of orders that we process each day and the automation of our despatch process, we are unable to offer collection in person or alternative couriers.

Will a problem with my artwork delay my delivery?

Delivery depends on what time you approve your proof. If you receive errors on your artwork, your order time will not be affected as long as you approve your artwork on the same day and approve the new proof before 4pm (or 2pm for express turnaround). 

If you would like to send us new artwork, please allow up to 5 working hours to receive the proof.

When will I receive my order?

For most products, you will receive your order in two working days, provided you upload and approve your artwork online before 4pm Monday to Friday – we will dispatch it the next working day for delivery the working day after that.

If you live in an extended area, this will take an extra working day.

Not all products are available for next day dispatch. Please check the specifications on the product page for a turnaround time.

Still have a question?

Contact us for more information.

Get in touch