Terms & Conditions

1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

2. YOUR STATUS

By placing an order through our site, you warrant that:

2.1 You are legally capable of entering into binding contracts; and

2.2 You are at least 18 years old

3. PAYMENT TERMS

3.1 Payment shall be made in full by the end of the month following the month in which the invoice is raised, unless special settlement terms have been agreed by us in writing.

3.2 Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

3.3 We do not store any credit or debit card data.

3.2 If you are making payment by BACS the order will not begin to be processed until the money has cleared into our account, usually 3-5 days from the date that you have sent the payment.

4. OVERDUE ACCOUNTS

4.1 No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Lloyds Bank base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.

4.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

4.3 We reserve the right, and you hereby authorise us, to charge your debit or credit card for any overdue accounts after 30 days of invoice date.

5. PASSING OF TITLE AND RISK

5.1 The risk in the goods shall pass to you on delivery.

5.2 Ownership of the Products will pass to you on delivery.

5.3 All goods, delivered or not, remain our property until payment is received in full.

5.4 Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.

6. PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.

7. QUOTATIONS AND CONTRACTS

7.1 Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

7.2 Quotations are only valid for 14 days after the initial quote date.

7.3 Any price or quotations is subject to change at any point without notice, including advertised offers.

8. DELIVERY

8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

8.2 Print Mi accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.

8.3 International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Print Mi will not be held responsible for any delay of delivery of the goods with international deliveries.

8.4 Print Mi cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.

8.5 Working days are Monday to Friday, excluding UK Bank Holidays.

8.6 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-dispatch of the Products to the correct delivery address.

8.7 All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.

9. QUANTITY VARIATION

9.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.

9.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.

9.3 All overages may be kept by you at no additional cost.

10. QUALITY

10.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

10.2 We cannot be held responsible for colour variance on a job that has been printed with us recently and one that was printed with us 6 months ago.

10.3 For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your proof.

10.4 Please be aware there is a 0.5mm off centre tolerance for trimming on some products- for business cards the tolerance on trimming is 1mm.

11. CLAIMS

11.1 Claims for damage, shortages or non delivery must be advised by email within 14 days from the date that the Products were dispatched.

11.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.

11.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

11.5 Print Mi requires any printing to be returned in full before agreeing to reprint. If Print Mi deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

12. LIABILITY

12.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

12.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 14.

12.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

12.4 Nothing in these terms and conditions shall affect the rights of a consumer.

13. WRITTEN COMMUNICATIONS

13.1 When using our site, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

14. NOTICES

14.1 You must give notice to Print Mi electronically using the messaging facility on our site or via email. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served:

14.1.1 Within 1 working day when given electronically; and

14.1.2 3 working days after the date of posting of any letter when served by post.

14.2 In proving the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.

15. REFUNDS

15.1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

15.2 Print Mi will credit your account if we deem a refund should be made

15.3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

15.4 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

15.5 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

15.6 Refunds will take 10 to 14 working days to complete once Print Mi has agreed to refund. This cannot be completed any faster.

15.7 CANCELLATION CHARGES. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.

16. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

16.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification. The contract between us (“Contract”) will only be formed when we send you the electronic confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.

16.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. As standard procedure at Print Mi, if an order is incorrectly ordered then we must cancel and refund the order so that the correct order can be placed again.

17. MATERIAL AND INFORMATION PROVIDED BY YOU

17.1 You must not upload any material that will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.

17.2 We have the right to remove any material uploaded by you or not to fulfil any order if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy. You will receive a full refund of any sums already paid for an order we do not fulfil.

17.3 You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the Products you have ordered.

17.4 Personal information is processed and stored in accordance with our Privacy Policy.

17.5 We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.

18. ARTWORK AND PRINTING

18.1 All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.

18.2 All order are completed solely on the basis of the Artwork and information provided to Print Mi by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.

18.3 Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.

18.4 We will print the order after payment has been made, unless otherwise specified by Print Mi.

18.5 Please note that all images, text and logos are the intellectual property of Print Mi and are not to be used without our written permission.

19. PROOFS

19.1 Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Print Mi will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.

19.2 Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering by email, verbal confirmation will not be accepted.

19.3 Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email.

20. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

21. MISCELLANEOUS

The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

Reviews placed through our Social Media channels may be used across the Print Mi website.

22. COMPLAINTS

Complaints must be made via email within 48hours of receiving your goods. The complaint will be assessed and if Print Mi deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.

23. WAIVER

23.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

23.2 A waiver by us of any default shall not constitute a waiver of any subsequent default

23.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 12 above.

24. SEVERABILITY

24.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

25. ENTIRE AGREEMENT

25.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

25.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

25.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

26. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

26.1 We have the right to revise and amend these terms and conditions from time to time.

26.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).